Plusnet Outage in Northwich, England (2023)

FAQs

What's happening with Plusnet? ›

Plusnet Mobile is closing down, so your Sim will eventually stop working. Plusnet only offered Sim cards, not handsets with contracts, so when it closes it means users will no longer be able to use their Sim cards to make calls, send texts or access the internet.

Our service is currently operating as expected at the location you provided. If that changes, we will tell you about it here.

If you're online using Wi-Fi, several things can slow down your connection. These include things like how far away you are from your router, whether you have thick brick walls, interference from household appliances, or if you're using older devices. Try our tips for getting a better Wi-Fi signal.

BT is Plusnet's parent company. But when it comes to broadband packages, they're very different propositions. Here, we take a look at everything they've got to offer.

Plusnet Mobile has announced it is closing down and will no longer be offering Plusnet SIM-only plans, meaning all customers will need to switch mobile providers in order to stay connected to a mobile network.

If you've signed up to one of our fixed price contracts and you're still within your minimum term it will do exactly what you'd expect. Your broadband and line rental prices won't change during the minimum term of your contract.

Select Settings > Network & internet. The status of your network connection will appear at the top. Windows 10 lets you quickly check your network connection status. And if you're having trouble with your connection, you can run the Network troubleshooter to try and fix it.

Tweak and reset network settings

Sometimes, you need to reset your network from the settings app in your phone. Go to Connection and Sharing>Reset Wi-Fi, mobile networks, and Bluetooth. Tap on Reset settings.

There are a variety of reasons why you'd get the "Mobile network not available" error including glitches in your settings, tower service, or billing issues. The easiest, fastest, and most reliable fix is to turn on and off Airplane Mode on your Android and then restart it.

Plusnet broadband customer ratings

A 2023 broadband customer survey run by Uswitch asked customers to rate a number of different aspects to their provider's service. Plusnet performed really well in many categories — with customer service, value for money, installation and reliability all highly rated.

Is Plusnet a good deal? ›

Plusnet offers many benefits, including consistently great customer service, competitive average download and upload speeds and quick installation that's also free of charge (the brand doesn't charge any upfront fees for getting your broadband up and running).

Use a paper clip, pen, or something pointed to press in the reset pinhole button on the back of the router. Keep the button pressed for 20 seconds. When the light on the front of your Hub turns green, release the reset button. When the light on the front of the Hub turns blue, it's now restored to factory settings.

Plusnet Mobile is proud to use the UK's best network, EE. Providing 80% geographic and 99% population coverage across the UK, you'll rarely struggle to fill those signal bars. The coverage estimates for your postcode are only a guide and not a guarantee of service availability in a particular location.

5G. Plusnet Mobile doesn't yet offer 5G, despite being owned by BT – which both offers 5G and owns EE, which has its own 5G infrastructure.

Does Plusnet use BT lines? In addition to being owned by the same parent company (BT Group), Plusnet uses the same Openreach infrastructure to deliver broadband service. This is true both for phone line service (ADSL) and full fibre service (Openreach fibre).

UK-based 24/7 support

Our business specialists are available on the phone or online 24/7.

The two companies established a partnership two years ago to share technical knowledge on broadband development and marketing. "We have been impressed with the management team in the past, hence the reason for the acquisition," the BT spokesperson said. But PlusNet has not always been viewed favourably by customers.

Give us a call. Call 500 from your Plusnet Mobile or 0800 079 1133 (press option 1, then option 2) from any phone.

70.8% of orders completed within 21 days. Percentage of orders completed within 21 days.

If you return your router to us, we'll take any working parts from it and see if they can be reused. We'll dispose of the rest of it in an environmentally friendly way. Just go to our Royal Mail page to create a returns label.

How long does Plusnet take to connect? ›

How long does it take to set up? If you're new to broadband your service should be up and running after 5-10 working days. If you're transferring your service from another provider there's a 10 working day minimum period and you'll be able to choose a set up date if you wish.

Check for local connectivity issues: The first step in troubleshooting network errors is to check cables, devices, switches, and routers for proper functioning. Teams can also try restarting devices such as the modem, PC, and router to resolve simple network issues. Another issue could be LAN connectivity.

Step One: Confirm Whether Your Internet Provider Is Down

If all your devices get no internet connection, yet your WiFi indicator is still on, the most obvious answer is that your internet provider has an outage. Before you start rebooting and shuffling wires around, it's always a good idea to check this first.

When your home internet connection goes out, it's most likely due to a hiccup with your modem and/or router. The solution is often simple: Restart your equipment by unplugging it, waiting 10 seconds or so, plugging it back in and allowing it to reboot. More often than not, this will resolve your outage.

Our systems haven't reported any network problems.

Use coverage checker to see the usual signal strength in this area. We'll check that this information is up to date every 30 minutes.

1 Your phone needs to be restarted. 2 Your phone battery is running low. 3 Your phone is in airplane mode. 4 Your phone isn't connecting to the best signal.

Our Unlimited Fibre has a maximum download speed of 36Mbps. If you want faster speeds and your line's capable, you might want to upgrade to Unlimited Fibre Extra which has an average download speed of 66Mb.

Which is the latest Plusnet router? Plusnet's latest router is its Hub Two, essentially a reskinned BT Smart Hub 2. This is a truly excellent router that comes absolutely laden with spec and will be sent for free to anyone who signs up for a Plusnet fibre package.

Plusnet Protect powered by Norton™

Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here (opens new tab or window).

Do you get a router with Plusnet? ›

You can easily add our router as part of your order. For our standard broadband and fibre packages you'll need an active phone line. If you don't have one we'll sort this for you when you sign up.

It'll need to be a router that's compatible with our broadband network. So you might not be able to use a router if it came from your old service provider. If you're using a router from us you shouldn't need to change any settings. It's ready to start using.

What contract and setup options are there with Plusnet broadband? Standard broadband - 12 or 18 month contract: Pay a £5 broadband activation fee and choose a free wireless router.

The username is admin. The password is the serial number, which is on the sticker on the bottom of your router and on the set-up card that came with it. It looks something like this: CPYYWWPPXXX. Remember the password is case sensitive.

Re: My router keeps flashing red

OK, if your service is live, the red light indicates that most likely it is not authenticated. The first thing to try is pushing a paperclip or similar into the reset hole, keep it closed for a minimum of 30 seconds, then leave the Hub alone for 10-15 minutes.

Type 192.168. 1.254 (the most common IP for Plusnet routers) in the address bar of your web browser to access the router's web-based user interface. You should see 2 text fields where you can enter a username and a password.

Roam Like Home applies to 40 EU destinations and allows you to use your calls, texts and data from your monthly allowance without incurring any extra charges. Data roaming is available in many other countries, including the USA, but comes with an additional charge.

First, Plusnet is a 4G-only service, with no support for 5G through its SIMs. Second, in some cases two plans are offered at the same price point, with no discernible difference beyond the calls and data allowances.

The Plusnet Hub Zero and Technicolor 582n only operates on the 2.4GHz band and doesn't have support for 5GHz.

The average end user will not understand this and perceive their WIFI devices to be less reliable compared to a mobile connection. The mobile connection provides instant connectivity. 5G will not replace WIFI, in the same way as 4G has not replaced WIFI.

Which networks have 5G UK? ›

Mobile Broadband uses a USB dongle, data-only SIM or a Wi-Fi hotspot, which allows you to connect wirelessly to 4G or 5G internet. It's the most popular form of broadband without a fixed landline, and one of the best options if you're looking for something flexible.

Do I need an existing landline to sign up for a Plusnet broadband and home phone package? No. If you don't already have a line we can install one for you. Depending on the work required, we may need to book an engineer to install the service for you.

Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable).

On Monday 9th January 2023, I spoke to a Plusnet customer adviser about a problem I had regarding deleted emails on Webmail. Surprise, surprise, he had no idea! He then stated that Plusnet will be closing down all email accounts ending in plus.com, within a couple of months time.

“We will stop selling Plusnet Mobile products to new customers at the end of March. Existing customers will remain on their current plans.

BT Group

BT Consumer

The CEO of BT's Consumer division, Marc Allera, has revealed that the future of their low-cost phone and broadband ISP sub-brand, Plusnet, is under assessment. The move is understood to form part of their ongoing work to turn EE – over time – into their “flagship brand for our consumer customers“.

Go to the Member Centre. Log in with your Plusnet username and password. Click on Email Settings (it's on the menu, on the left) Click Manage My Mail - this'll show your settings.

How long are Plusnet broadband contracts? Standard broadband and fibre packages with a home phone line are available in 12 and18 month contracts. Our broadband only Fibre and Full Fibre packages are 24 month contracts.

How long does it take to cancel Plusnet? ›

We require 14 days' notice in order to cancel a residential account and 28 days' notice to cancel a business account. The notice can be provided either by notifying us directly via phone or in writing, or if you're moving to another provider, we will accept that provider's order notification as notice.

Plusnet Mobile is proud to use the UK's best network, EE. Providing 80% geographic and 99% population coverage across the UK, you'll rarely struggle to fill those signal bars. The coverage estimates for your postcode are only a guide and not a guarantee of service availability in a particular location.

Please get in touch and we'll do our best to make things right. For complaints regarding home phone and broadband, please call us on 0800 432 0200. For mobile complaints, call 500 from your Plusnet Mobile or 0800 079 1133 (press option 1, then option 2) from any phone.

Re: Can't send message with Plusnet - Error 21 message

Any standard short text message didn't receive a confirmation of sent.

In June 2000, the Force9 brand was changed to Plusnet.

Plusnet Mobile doesn't yet offer 5G, despite being owned by BT – which both offers 5G and owns EE, which has its own 5G infrastructure.

Plusnet broadband customer ratings

A 2023 broadband customer survey run by Uswitch asked customers to rate a number of different aspects to their provider's service. Plusnet performed really well in many categories — with customer service, value for money, installation and reliability all highly rated.

If we need to install a new Full Fibre connection, you'll need an engineer to visit your premises to get your service set up and activated. This will usually take 3-10 working days.